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The Big Leap Malaysia

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Mastering Customer Engagement in the Age of AI

What are the best customer engagement teams doing differently—and what can we learn from them?

Join an intimate gathering of Malaysia’s digital leaders for an evening of peer learning, customer success stories, and practical conversations on the future of customer engagement. Drawing on experiences from leading BFSI and retail brands across Southeast Asia, we'll explore how organizations are building stronger customer relationships, solving everyday retention challenges, and preparing for the next wave of AI-powered engagement.
The evening will conclude with a live showcase of Agentic AI and what it means for marketers and digital leaders in the years ahead.
What We'll Cover:
Getting More from Your Customers: How leading brands are driving stronger retention, loyalty, and customer value.
Solving Everyday Engagement Challenges: Practical approaches to the problems marketing and digital teams tackle every day.
Learning from the Best: Customer stories, industry best practices, and lessons from leading brands across Southeast Asia.
The Future of Customer Engagement: Understanding Agentic AI and what it means for marketers and digital leaders.
Event Details:
📅 Date: September 3, 2026 | Thursday
🕒 Time: 5:00 PM onwards
📍 Venue: Grand Pavilion, Bayswater at KLCC
This event is ideal for:
Marketing & Revenue Leadership (CMO, CRO, CGO, VP/Head)
Growth & Performance Strategy (Growth, eCommerce, Performance, CRO)
Customer Loyalty & Engagement (CRM, Loyalty, Product Growth)
Digital, Data & Marketing Ops (CDO, MarTech, Analytics, Ops)
Seats are strictly limited to ensure a high-value, intimate environment for all participants. We recommend securing your request today.

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